This simple reframing of a question starts the journey from being a manager to a leader.
@Lou Musante, the founder of Echo Strategies, sits down with Dr. Richard Citrin and Michael Couch on their podcast Leadership Café to discuss leadership and how the pandemic has helped Lou grow professionally.
When sitting down with fellow leaders, Lou asks a simple question: Who is more important your customer or your employees?
The old thought is that without consumers, there are no employees. But Lou brings this thought to our post-pandemic world; without employees, there are no consumers.
When leaders take the time to connect with employees, it promotes connectedness, which will lead to an increase in productivity.
Check out the webcast version of the podcast below.
#leadership #covid19 #employees #adaptation #business #podcast #leadershipcafe
Ref: https://www.citrinconsulting.com/resources/leadership-cafe/